FreeVPN Support

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Frequently Asked Questions

We offer regular one-off payments, as well as subscriptions. If you prefer not to subscribe, you can make a manual payment. We recommend a hide.me subscription, so you can stay protected and don't have to worry about your account expiring.

How does freeVPN work?

hide.me VPN establishes a secured and encrypted VPN connection between your computer and our VPN servers. All in-and outgoing connections will be anonymized and no third-party can see your real IP address then.

Do you store any logs?

No, we have a strictly non-logging policy and do not create any activity logs at all.

Does your VPN work with BitTorrent clients?

Yes, we do not limit or throttle your Torrent speed. You can enjoy the best speed if you enable dynamic port-forwarding and bind your VPN client with our SOCKS proxy to the VPN connection.

Do you limit Premium accounts? Do you have a fair-use policy?

We do not limit our premium users in any way. They can use as much bandwidth as they want. There is no fair use policy: you always get what you paid for!

Can I use freeVPN for free?

Yes, the hide.me Free plan is, and always will be, completely free. There is no trial period, and the Free plan does not require you to add a credit card or other payment method. Not just that, it doesn't even require you to signup or register.

Do you log the activity of free users?

No. Our system is not designed to log any activity. It doesn't matter which plan you use, you always benefit from our strict privacy policy.

What are the minimum system requirements?

You can establish a VPN connection from every device with every operating system. You can use our client for Android, iOS and Windows or connect with the native VPN clients from Windows, OS X, iOS, Android and Linux.

What does "best effort" bandwidth mean?

Our paid customers have higher priority when it comes to bandwidth, and they enjoy best VPN bandwidth policy on the market. This means we have to limit our free users

Frequently Asked Questions

We offer regular one-off payments, as well as subscriptions. If you prefer not to subscribe, you can make a manual payment. We recommend a hide.me subscription, so you can stay protected and don't have to worry about your account expiring.

Can I use freeVPN for free?

Yes, the hide.me Free plan is, and always will be, completely free. There is no trial period, and the Free plan does not require you to add a credit card or other payment method. Not just that, it doesn't even require you to signup or register.

Do you log the activity of free users?

No. Our system is not designed to log any activity. It doesn't matter which plan you use, you always benefit from our strict privacy policy.

Does your VPN work with BitTorrent clients?

Yes, we do not limit or throttle your Torrent speed. You can enjoy the best speed if you enable dynamic port-forwarding and bind your VPN client with our SOCKS proxy to the VPN connection.

Do you limit Premium accounts? Do you have a fair-use policy?

We do not limit our premium users in any way. They can use as much bandwidth as they want. There is no fair use policy: you always get what you paid for!

What are the minimum system requirements?

You can establish a VPN connection from every device with every operating system. You can use our client for Android, iOS and Windows or connect with the native VPN clients from Windows, OS X, iOS, Android and Linux.

What does "best effort" bandwidth mean?

Our paid customers have higher priority when it comes to bandwidth, and they enjoy best VPN bandwidth policy on the market. This means we have to limit our free users

How does freeVPN work?

hide.me VPN establishes a secured and encrypted VPN connection between your computer and our VPN servers. All in-and outgoing connections will be anonymized and no third-party can see your real IP address then.

Do you store any logs?

No, we have a strictly non-logging policy and do not create any activity logs at all.